Wednesday, December 5, 2007 x 3:34 PM

My AM ( assistant manager ) is on leave today, so basically I would need to cover some of her work. Everything should be fine since there were still 5 of us ( Jessilyn, Anders, Ai Nah, Boss & me ) around to distribute the workload. However another colleague had taken a 1/2 day off in the afternoon & therefore we were down to only 4 people.

The madness started to surface around 1230pm which was the lunch time for customers ( the queue will start to build up from this time ) as well as my colleagues. So with 2 people out for lunch, there's only 2 person in the backroom!

I can't even warm up my seats for 5 mins as I had to walk out to attend to customers & attend to my tellers in the front. It was madness for that period of time between 1230pm to 130pm. Insufficient manpower is definately a big problem for me today.

Manage to clear some of my KIV stuff & other customer issues pending. Glad the KIV file is getting thinner as the time goes by. At least something was done at the end of the day. It's a sense of achievement & satisfactory which i would like to experience everyday.

Friday is getting nearer by the minute & there's a branch meeting regarding the survey which everyone has taken last mth. It's about how you feel about your work and the environment.
Obviously the results was not very ideal and that will be the main itinerary for the meeting.
Let's hope something good will come out from the meeting to improve out working environment and sentiments about the bank.

Hopefully it doesn't end to late as it's a FRIDAY NIGHT ( TGIF )